CLIENT EXPERIENCE
Experience is the new product. Time is the new price. Attention is value.
You will learn how to create a SEAMLESS EXPERIENCE for your clients and 6 disciplines
- Client Experience Strategy
- Understanding your ideal customer
- Design the experience
- How to measure and improve your strategies
- How to create customer advocacy
- Create an on-going system – 39 steps (automated)
The Golden Rule applies at every touchpoint as you help your clients proactively get maximum value.
Client experience is not about your packages, your services, what you say or what you do. It’s about Empathy, it’s about how you make your client feel. We are now in the Experience Industry. You’ll learn:
How to create a seamless experience
The #1 thing that potential clients consider about the experience not the price.
How transform a client into a brand advocate
So you can maximize youer profit and get more leads
How to exceed client expectations
How to not just give your clients something incredible to talk about, but how to give them a WAY to talk about it
How to create a perfect client booking system
Step-by-step booking system with email scripts, what to say on the phone and how to use videos for your dream clients.
Are you a baby photographer struggling to create a seamless experience for your clients and create an organized client workflow?
THIS IS WHY WE’VE PUT TOGETHER
BABY STEPS
4-CLIENT EXPERIENCE
This step includes the best practices to create perfect workflows for your clients. You will learn the 3E’s. Ease, Effectiveness and Emotion.
Client Step is PERFECT for you if:
- You want to master processes from initial inquiry to final delivery
- You want to learn what to say and how to say in each message that you send to the client.
- You want to learn 39 step-by-step workflow to create an amazing client experience
- You want to Wow every client
- You want to learn how to deliver images and get people sharing
- You want to create a perfect referral program to make every client your salesperson
Create Meaningful Relationships
Sales doesn’t have to be salesy – We cover the secrets for keeping the profit in your pockets all while giving your clients an experience they can’t resist raving about!
We will be putting our clients first and leveraging technology to deliver on this promise.
We will be bold and tenacious in our pursit oto imrove the client experince, making it our biggest competitive advantage.
CLIENT EXPERIENCE
MODULES
MODULE ONE: CX STRATEGY
In this module, you will learn
- how to craft a strategy that clearly articulates the experience you want to deliver
- Your brand attributes & overall strategy
- What is the customer journey
- the 5 dimensions of client experience
- How to design your client experience
- KEYS TO SUCCESS
MODULE TWO: UNDERSTANDING YOUR IDEAL CLIENT
In this module, you will learn
- to understand why clients complain and the process of recovery
- The 5 Gaps in Photography Experience
- what makes story telling a powerful way to get photography clients to understand
- Client Journey Mapping
- Perception matter when understanding clients
MODULE THREE: DESIGN THE EXPERIENCE
In this module, you will learn
- Designing for photography experience- comfort, joy, convenience, awareness, simplicity, style
- Success happens by design
- What is design?
- What is design thinking?
- Photography Client Centred Design
MODULE FOUR: Measuring and Improving your strategies
In this module, you will learn
- how to define a client experience quality framework
- Top Tips for closing the loop – what to do, when to do it, how to do it, what else?
- Get the customer IN THE ROOM!
- A/B Test
MODULE FIVE: CUSTOMER ADVOCACY
In this module, you will learn
- Collect, Analyze, Act!
- Key Factors for Success
- Avoiding the SEVEN deadly sins of Client Experience
- Building an experience culture
- 8 P’s of Photography Marketing
MODULE SIX: CLIENT WORKFLOW
Create an on-going system – 39 steps (automated)
- Client Relationship Managers
- The Process
- Booking Process
- Post Booking Process
- 1-3-5 Year Plans
- Problem Solving
You’ve got to start with the CUSTOMER EXPERIENCE and work back toward the technology
Steve Jobs
Client Testimonials
You will get amazing reviews from all your customers with our Client Workflow Baby Step.
Serap and Volkan are a wonderful team!
The quality of their work is beautiful and we didn’t hesitate to contact them again a year later to take family photos once again. They have gone above and beyond to accommodate our family, and it has not gone unrecognized.
i highly recommend Serap & VOLKAN
They made the experience an amazing one. We could not say enough great things about the experience AND on top of all of that, the photos are BEAUTIFUL.
Our experience could not have been better
Serap and Volkan were completely professional and their service was unbelievable. They have great patience and experience photographing our little one.
Is this Baby Step for me?
Frequently Asked Questions
Are you wondering is this right step for you?
Is this course for me?
If you are a photographer and you
• want to master processes from initial inquiry to final delivery
- want to learn what to say and how to say in each message that you send to the client.
- want to learn 39 step-by-step workflow to create an amazing client experience
- want to Wow every client
- want to learn how to deliver images and get people sharing
- want to create a perfect referral program to make every client your salesperson
I'M SUPER BUSY RIGHT NOW. CAN I GO AT MY OWN PACE?
Absolutely! This course is self-paced and you’ll have lifetime access with updates upon each release. If you want to wait until slow season to go through the course, or just take it piece by piece, you can do that too!
Don’t know where to start?
I’VE GOT YOU
Find your Baby Steps path with my free quiz.
We know, we’ve got a lot of resources here. Here’s a quiz to help you navigate what you need based on your experience level. Baby Steps are designed for a beginning photographer, and also is curated for a more advanced and experienced photographer.
Are you a baby photographer struggling:
to take better photos and create consistency with your editing style?
to pose the baby with confidence and using the light to create consistency in your images?
to book with your ideal clients, make more money and take you photography business to the next level?
What does it cost?
BABY STEPS – CLIENT EXPERIENCE
$797
You can buy each Baby Step by itself. You get lifetime access to all trainings.
Includes:
All Videos
Workbooks
Lifetime Access