CLIENT EXPERIENCE

Experience is the new product. Time is the new price. Attention is value.

You will learn how to create a SEAMLESS EXPERIENCE for your clients and 6 disciplines

  • Client Experience Strategy
  • Understanding your ideal customer
  • Design the experience
  • How to measure and improve your strategies
  • How to create customer advocacy
  • Create an on-going system – 39 steps (automated)
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Serap Seker Baby Steps

The Golden Rule applies at every touchpoint as you help your clients proactively get maximum value.

Client experience is not about your packages, your services, what you say or what you do. It’s about Empathy, it’s about how you make your client feel. We are now in the Experience Industry. You’ll learn: 

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How to create a seamless experience

The #1 thing that potential clients consider about the experience not the price. 

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How transform a client into a brand advocate

So you can maximize youer profit and get more leads

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How to exceed client expectations

How to not just give your clients something incredible to talk about, but how to give them a WAY to talk about it 

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How to create a perfect client booking system

Step-by-step booking system with email scripts, what to say on the phone and how to use videos for your dream clients.

Are you a baby photographer struggling to create a seamless experience for your clients and create an organized client workflow?

THIS IS WHY WE’VE PUT TOGETHER

BABY STEPS

4-CLIENT EXPERIENCE

This step includes the best practices to create perfect workflows for your clients. You will learn the 3E’s. Ease, Effectiveness and Emotion.

Client Step is PERFECT for you if:

  • You want to master processes from initial inquiry to final delivery
  • You want to learn what to say and how to say in each message that you send to the client.
  • You want to learn 39 step-by-step workflow to create an amazing client experience
  • You want to Wow every client
  • You want to learn how to deliver images and get people sharing 
  • You want to create a perfect referral program to make every client your salesperson
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Serap Seker Baby Steps

Create Meaningful Relationships

Sales doesn’t have to be salesy – We cover the secrets for keeping the profit in your pockets all while giving your clients an experience they can’t resist raving about!

We will be putting our clients first and leveraging technology to deliver on this promise.

We will be bold and tenacious in our pursit oto imrove the client experince, making it our biggest competitive advantage.

 

Client Baby Step Serap Seker Academy

CLIENT EXPERIENCE

MODULES

Serap Seker Baby Steps

MODULE ONE: CX STRATEGY

In this module, you will learn

  • how to craft a strategy that clearly articulates the experience you want to deliver
  • Your brand attributes & overall strategy
  • What is the customer journey
  • the 5 dimensions of client experience
  • How to design your client experience
  • KEYS TO SUCCESS

Serap Seker Baby Steps

MODULE TWO: UNDERSTANDING YOUR IDEAL CLIENT

In this module, you will learn

  • to understand why clients complain and the process of recovery
  • The 5 Gaps in Photography Experience
  • what makes story telling a powerful way to get photography clients to understand
  • Client Journey Mapping
  • Perception matter when understanding clients

Serap Seker Academy Baby Steps

MODULE THREE: DESIGN THE EXPERIENCE

In this module, you will learn

  • Designing for photography experience- comfort, joy, convenience, awareness, simplicity, style
  • Success happens by design
  • What is design?
  • What is design thinking?
  • Photography Client Centred Design

Serap Seker Academy Baby Steps

MODULE FOUR: Measuring and Improving your strategies

In this module, you will learn

  • how to define a client experience quality framework
  • Top Tips for closing the loop – what to do, when to do it, how to do it, what else?
  • Get the customer IN THE ROOM!
  • A/B Test

Serap Seker Baby Steps

MODULE FIVE: CUSTOMER ADVOCACY

In this module, you will learn

  • Collect, Analyze, Act!
  • Key Factors for Success
  • Avoiding the SEVEN deadly sins of Client Experience 
  • Building an experience culture
  • 8 P’s of Photography Marketing

Serap Seker Baby Steps

MODULE SIX: CLIENT WORKFLOW

Create an on-going system – 39 steps (automated)
  • Client Relationship Managers
  • The Process
  • Booking Process
  • Post Booking Process
  • 1-3-5 Year Plans
  • Problem Solving

    You’ve got to start with the CUSTOMER EXPERIENCE and work back toward the technology

    Steve Jobs

     

    Client Testimonials

    You will get amazing reviews from all your customers with our Client Workflow Baby Step.

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    Serap and Volkan are a wonderful team!

    The quality of their work is beautiful and we didn’t hesitate to contact them again a year later to take family photos once again. They have gone above and beyond to accommodate our family, and it has not gone unrecognized.

    {

    i highly recommend Serap & VOLKAN

    They made the experience an amazing one. We could not say enough great things about the experience AND on top of all of that, the photos are BEAUTIFUL.

    Serap Seker Academy Baby Steps
    {

    Our experience could not have been better

    Serap and Volkan were completely professional and their service was unbelievable. They have great patience and experience photographing our little one.

    Is this Baby Step for me?

    Frequently Asked Questions

    Are you wondering is this right step for you?

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    Is this course for me?

    If you are a photographer and you

    •  want to master processes from initial inquiry to final delivery

    • want to learn what to say and how to say in each message that you send to the client.
    • want to learn 39 step-by-step workflow to create an amazing client experience
    • want to Wow every client
    • want to learn how to deliver images and get people sharing 
    • want to create a perfect referral program to make every client your salesperson
    {

    I'M SUPER BUSY RIGHT NOW. CAN I GO AT MY OWN PACE?

    Absolutely! This course is self-paced and you’ll have lifetime access with updates upon each release. If you want to wait until slow season to go through the course, or just take it piece by piece, you can do that too!

    Newborn Photo, Serap Seker Academy, Photographer

    Don’t know where to start?

    I’VE GOT YOU

    Find your Baby Steps path with my free quiz.

    We know, we’ve got a lot of resources here. Here’s a quiz to help you navigate what you need based on your experience level. Baby Steps are designed for a beginning photographer, and also is curated for a more advanced and experienced photographer.

    Are you a baby photographer struggling:

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    to take better photos and create consistency with your editing style?

    R

    to pose the baby with confidence and using the light to create consistency in your images?

    R

    to book with your ideal clients, make more money and take you photography business to the next level?

    What does it cost?

    Whether you need a single Baby Step or you need all Baby Steps. You can choose one of 3 different pricing models.

    BABY STEPS (Individually)

    Serap Seker Baby Steps

    $450

    You can buy each Baby Step by itself. You get lifetime access to all trainings.

    Includes:

    All Videos

    Workbooks

    Lifetime Access

    ENROLLMENT IS CLOSED UNTIL SPRING 2022 CLICK THE BUTTON TO JOIN THE WAITLIST

    BABY STEPS (ALL STEPS) + COACHING

    Serap Seker Baby Steps

    $1,900

    If you want to specialize in all steps, this is for you.

    In addition to all baby steps, you receive a 1-on-1 4-hour mentorship.

    Includes:
    Lifetime Babies & Photographers Association Membership
    Lifetime Your Story Magazine Membership

    ENROLLMENT IS CLOSED UNTIL SPRING 2022 CLICK THE BUTTON TO JOIN THE WAITLIST

    MASTERMIND

    Serap Seker Academy Newborn Photo

    $2,500

    In addition to all baby steps, you receive a 12-hour 1e1 portfolio and website evaluation, a strategic business plan and a regional action plan.

    Includes:
    Lifetime Babies & Photographers Association Membership
    Lifetime Your Story Magazine Membership

    ENROLLMENT IS CLOSED UNTIL SPRING 2022 CLICK THE BUTTON TO JOIN THE WAITLIST

    OUR PURPOSE:

    You will have a seamless and automatic client system to get amazing reviews.

    You will have a system for each session! You’re a PRO!